I am proud to announce that Paypal has seen the light. I have criticized Paypal, GoDaddy and the USPS websites in some of my past blogs for the slowness of their sites for those of us who are still stuck in dial-up country.
Paypal has heard my cry and changed their ways. I can now visit their site and take care of my business without stroking out. It is a pleasure to go to Paypal now. Thank you, thank you, thank you!
Now if GoDaddy and the US Postal Service would just follow their lead, redesign their sites and get rid of the caged, running squirrels in wheels who are now powering their servers. I would never have to worry about my blood pressure again.
Since I am sure that Paypal, GoDaddy and the USPS all follow my blog regularly, I expect that we will be seeing these much needed changes soon.
Showing posts with label paypal. Show all posts
Showing posts with label paypal. Show all posts
Sunday, July 26, 2009
Thursday, January 15, 2009
PayPal Chargeback
It had to happen sooner or later, because I use PayPal a lot. I got an order for CRS Gold DFM, a horse probiotic, $60 for a 10 lb. pail. The order was paid by charge card and it was an instant payment, so we shipped out immediately. Four or five days later I got a notice from PayPal that the funds were being held because the issuing Bank had denied the charge.
The email from PayPal included a warning not to ship the item but it was already long gone. They asked for detailed information about the transaction, a description of the item, the name and address of the buyer, any emails that we had exchanged, a phone number where I could be reached and all of the shipping information if the item had already been shipped.
It was shipped out by UPS and we did have a tracking number, that is what saved us. After around five days I received a notice that it had been an unauthorized purchase but that it was covered under PayPal's Seller Protection Policy and that because I provided a tracking number and it was valid, my funds had been released from the hold.
The moral of this story is: If you sell online and use PayPal, make sure that you have a tracking number for each shipment.
The email from PayPal included a warning not to ship the item but it was already long gone. They asked for detailed information about the transaction, a description of the item, the name and address of the buyer, any emails that we had exchanged, a phone number where I could be reached and all of the shipping information if the item had already been shipped.
It was shipped out by UPS and we did have a tracking number, that is what saved us. After around five days I received a notice that it had been an unauthorized purchase but that it was covered under PayPal's Seller Protection Policy and that because I provided a tracking number and it was valid, my funds had been released from the hold.
The moral of this story is: If you sell online and use PayPal, make sure that you have a tracking number for each shipment.
Thursday, December 11, 2008
Faith Restored
Shopping online was made just for me. I hate to shop and even shopping online is not my favorite pastime. I would much rather read a good book. But online shopping has definitely made my life easier. Sometimes I try to imagine what life must have been like before the internet, it must have been a dark and difficult time.
Consider this, I am 50 years old and am only half kidding. I really do have a hard time remembering what it was like. Think about the kids of today who have a hard time understanding that our generation was actually able to live without cell phones.
I didn't mean to get side tracked with this train of thought. I was really going to blog about having my faith restored in an eBayer.
I purchased a Christmas present on eBay and when it arrived it was not even close to the way it was described. It was suppose to be NWT (new with tags) and not only did it not have tags but it was dirty, scratched and definitely used, parts of it were even missing.
I shot off a message to the seller about my disappointment and started proceedings against the seller through Paypal. I didn't hear anything back for a couple of days and then got a reply that said that they had sold the item for a friend and would refund my money if I would return the item.
I didn't want to get caught paying for return postage, lose my money plus the item, so I sent another message that I wanted the return postage paid before I returned the item. Not only did they send the return postage but they also refunded all of my money. I will return the item tomorrow.
I have had some bad dealings through eBay a couple of times both as a Seller and a Buyer and there are times that you begin to think that everyone out there is a swindler.
I bought some Avon on eBay once and I have to say this made me madder than buying something then never receiving it. The Avon came and it was the wrong item, I sent a message to the Seller in New Orleans that they had sent the wrong item. They said to return it and they would send what I had actually bought. The right stuff finally showed up but they did not refund my return shipping. When I ask about it, they sent me a message that said that the tubes that I had returned were half empty and that they would not reimburse me. I wonder if they survived Katrina.
Consider this, I am 50 years old and am only half kidding. I really do have a hard time remembering what it was like. Think about the kids of today who have a hard time understanding that our generation was actually able to live without cell phones.
I didn't mean to get side tracked with this train of thought. I was really going to blog about having my faith restored in an eBayer.
I purchased a Christmas present on eBay and when it arrived it was not even close to the way it was described. It was suppose to be NWT (new with tags) and not only did it not have tags but it was dirty, scratched and definitely used, parts of it were even missing.
I shot off a message to the seller about my disappointment and started proceedings against the seller through Paypal. I didn't hear anything back for a couple of days and then got a reply that said that they had sold the item for a friend and would refund my money if I would return the item.
I didn't want to get caught paying for return postage, lose my money plus the item, so I sent another message that I wanted the return postage paid before I returned the item. Not only did they send the return postage but they also refunded all of my money. I will return the item tomorrow.
I have had some bad dealings through eBay a couple of times both as a Seller and a Buyer and there are times that you begin to think that everyone out there is a swindler.
I bought some Avon on eBay once and I have to say this made me madder than buying something then never receiving it. The Avon came and it was the wrong item, I sent a message to the Seller in New Orleans that they had sent the wrong item. They said to return it and they would send what I had actually bought. The right stuff finally showed up but they did not refund my return shipping. When I ask about it, they sent me a message that said that the tubes that I had returned were half empty and that they would not reimburse me. I wonder if they survived Katrina.
Sunday, December 30, 2007
My Year End Rants
After taking care of renewing a domain name, I thought that I might vent some steam here. I have around 28 domain names registered with GoDaddy.com and every time I have to go to that website I get so angry and I always threaten to transfer my names somewhere else!
I know that they make pretty good money and brag about what a quality company that they are and how many customers that they have, so why can't they afford to build a better website?
We live in an area that has no high speed internet connection options, so unless we want to shell out the money for satellite dish service, we are pretty much stuck with dial-up. We get by, sometimes painfully, but there are a few websites that are without excuse.
I can go to many big websites without getting upset, sites like Amazon and eBay are not a problem at all, but GoDaddy, PayPal and the United States Postal Service websites are just impossible.
GoDaddy.com is without question the worst, they take the first place ribbon for being the all time slowest website out there. I hate going there and avoid it at all costs. I guess I need to do some shopping and find another registrar, to save myself from a total melt down.
Why is that site so slow? It takes forever to pull any information from their databases and having to wade through all of the stupid advertising is just ridiculous. Don't they make enough money selling their services? Putting so much advertising on the site makes the whole shopping experience confusing. I really don't understand how they do any business at all with all of the confusion on each page.
If their site is any indication of the speed of their servers, I don't think that I would want to host a website there.
Enough of that, now let's talk about AT & T, the phone company. Since we do only have access to the internet by dial-up and pay each month for phone service, wouldn't you think that we should have a right to a working phone line? My continuing fear is that we would have some kind of emergency and have to depend on our home phone to dial 911.
The static in our line is so bad that you can't keep a internet connection and the disconnects while you are talking on the phone are very annoying. We have just had to adapt by starting each phone conversation with "Now we might get disconnected because we live in a third world country and the phone service isn't very good here." We understood about "dropped calls" before cell phones were even invented.
I will have to admit though, that things are getting much better than they used to be. We used to have to spend weekends and Holidays with no phone service at all, that hasn't happened in a long time.
We have had to call in for repairs so many times that we get a little irritable with the stupid things that we are told each time. Our neighbors are having the same problems and the phone company has even blamed the electric company. Then finally, the last time that a repairman was out, he sat in my house and told me that they just don't know what is causing it, and I do appreciate that kind of honesty. I just wish they would give us a break on our phone bill.
We called repair last Friday the 28th and were told that, "Yes, they could hear the static", then they said that they would have it repaired by January 5th, the next day they called back to find out for sure that we still needed repair and to assure me that they would have it repaired by January 5th, I said something to the affect that that was a long time to go without an internet connection and with a phone that you can barely use, she quickly snapped back that she had said BY January 5th and not ON January 5th, that made me feel much better. In the mean time she wanted to know how I felt about the service that they had provided today.
All in all I will have to say that, AT & T employees are much more intelligent than those people who work in Hospital Billing but that really isn't saying much because the only people that rank lower than Hospital billing employees are Spammers.
I know that they make pretty good money and brag about what a quality company that they are and how many customers that they have, so why can't they afford to build a better website?
We live in an area that has no high speed internet connection options, so unless we want to shell out the money for satellite dish service, we are pretty much stuck with dial-up. We get by, sometimes painfully, but there are a few websites that are without excuse.
I can go to many big websites without getting upset, sites like Amazon and eBay are not a problem at all, but GoDaddy, PayPal and the United States Postal Service websites are just impossible.
GoDaddy.com is without question the worst, they take the first place ribbon for being the all time slowest website out there. I hate going there and avoid it at all costs. I guess I need to do some shopping and find another registrar, to save myself from a total melt down.
Why is that site so slow? It takes forever to pull any information from their databases and having to wade through all of the stupid advertising is just ridiculous. Don't they make enough money selling their services? Putting so much advertising on the site makes the whole shopping experience confusing. I really don't understand how they do any business at all with all of the confusion on each page.
If their site is any indication of the speed of their servers, I don't think that I would want to host a website there.
Enough of that, now let's talk about AT & T, the phone company. Since we do only have access to the internet by dial-up and pay each month for phone service, wouldn't you think that we should have a right to a working phone line? My continuing fear is that we would have some kind of emergency and have to depend on our home phone to dial 911.
The static in our line is so bad that you can't keep a internet connection and the disconnects while you are talking on the phone are very annoying. We have just had to adapt by starting each phone conversation with "Now we might get disconnected because we live in a third world country and the phone service isn't very good here." We understood about "dropped calls" before cell phones were even invented.
I will have to admit though, that things are getting much better than they used to be. We used to have to spend weekends and Holidays with no phone service at all, that hasn't happened in a long time.
We have had to call in for repairs so many times that we get a little irritable with the stupid things that we are told each time. Our neighbors are having the same problems and the phone company has even blamed the electric company. Then finally, the last time that a repairman was out, he sat in my house and told me that they just don't know what is causing it, and I do appreciate that kind of honesty. I just wish they would give us a break on our phone bill.
We called repair last Friday the 28th and were told that, "Yes, they could hear the static", then they said that they would have it repaired by January 5th, the next day they called back to find out for sure that we still needed repair and to assure me that they would have it repaired by January 5th, I said something to the affect that that was a long time to go without an internet connection and with a phone that you can barely use, she quickly snapped back that she had said BY January 5th and not ON January 5th, that made me feel much better. In the mean time she wanted to know how I felt about the service that they had provided today.
All in all I will have to say that, AT & T employees are much more intelligent than those people who work in Hospital Billing but that really isn't saying much because the only people that rank lower than Hospital billing employees are Spammers.
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